ibex. Pakistan
Mirza Akram Baig is a seasoned professional in business analytics with a comprehensive background in data management and operational efficiency. Currently serving as Manager - Business Analytics at ibex. Pakistan since July 2017, Mirza Akram Baig leads monthly data reconciliations and supports the development of data models tailored to business needs. Previously, as Assistant Manager - Business Analytics and Analyst - Business Analytics at ibex., responsibilities included extracting data for management reporting and analyzing sales metrics for strategic recommendations. Prior experience includes a Program Manager role at Cisco, where process optimization and urgent issue resolution were key focus areas, and leadership positions in customer support at Pakistan International Airlines. Mirza Akram Baig holds a Master's degree in Public Administration and a Bachelor's degree in Commerce from the University of Karachi.
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ibex. Pakistan
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.