ICANN
JeNelle H. is an experienced professional currently serving as a Quality Analyst Trainer at ICANN, where responsibilities include assessing performance quality and providing coaching to enhance process improvement. Previous positions include Real Estate & Facilities Specialist at Southern California Edison, managing property transactions and stewarding electric asset records, and Quality Assurance Supervisor at Irvine Company, focusing on customer service performance analysis. A diverse background also includes roles in customer service, dispatching, office management, and support for at-risk youth, complemented by a Bachelor's degree in Industrial and Organizational Psychology from California State University, Long Beach, and ongoing education at Rio Hondo College.
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ICANN
ICANN's mission is to help ensure a stable, secure, and unified global Internet. To reach another person on the Internet, you need to type an address – a name or a number – into your computer or other device. That address must be unique so computers know where to find each other.