iContact
Brendan Matthews is a highly experienced professional in the field of email deliverability and customer success, currently serving as the Delivery Resource Team Lead at iContact since August 2019, where Brendan manages strategic accounts and has achieved over 100% quarterly revenue retention since 2020. Previous roles at iContact include Manager of Deliverability, Senior Strategic Advisor, and Strategic Advisor, focusing on maintaining delivery rates, consulting with clients on compliance and technical issues, and conducting training sessions. Brendan also worked as a Customer Success Manager at JAGGAER and a Small Business Sales Executive at Vocus, building a strong foundation in client relations and sales. Brendan holds a B.S. in Technology Education, specializing in Graphics Communication from North Carolina State University.
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iContact
iContact is the largest private provider of email marketing and social media marketing software and services to small and mid-sized companies globally. It is based in Morrisville, NC. iContact makes it easy to create, send, and track email newsletters, surveys, autoresponders. iContact's products include iContact, iContact Enterprise, iContactAgency, iContact for Salesforce, iContact Free Edition and Ettend.com. As a B Corporation, iContact utilizes the 4-1s Corporate Social Responsibility Model, donating 1% of employee time to community volunteering, 1% of payroll, 1% of equity, and 1% of product to its local and global community as part of its social mission. iContact works hard to maintain a fun, creative, energetic, challenging, and community-oriented company culture. iContact was founded in 2003 by Ryan Allis and Aaron Houghton in Chapel Hill, NC.