iContact
Duane Dorshimer has extensive experience in the technology and customer service sectors, currently serving as a Software Quality Assurance Analyst at iContact since April 2014, focusing on manual software testing in an Agile environment. Prior roles include Tier 3 Technical Support Engineer, where Duane triaged support cases and documented software issues, and various customer support and management positions at iContact and Vocus. Duane's earlier career included customer service roles in the hospitality industry, showcasing a strong foundation in client relations and service excellence. Educational credentials include an Associate degree in Arts from Wake Technical Community College, a certificate in Graphic Design from Living Arts College, and studies in the arts at Virginia Commonwealth University.
This person is not in any teams
iContact
iContact is the largest private provider of email marketing and social media marketing software and services to small and mid-sized companies globally. It is based in Morrisville, NC. iContact makes it easy to create, send, and track email newsletters, surveys, autoresponders. iContact's products include iContact, iContact Enterprise, iContactAgency, iContact for Salesforce, iContact Free Edition and Ettend.com. As a B Corporation, iContact utilizes the 4-1s Corporate Social Responsibility Model, donating 1% of employee time to community volunteering, 1% of payroll, 1% of equity, and 1% of product to its local and global community as part of its social mission. iContact works hard to maintain a fun, creative, energetic, challenging, and community-oriented company culture. iContact was founded in 2003 by Ryan Allis and Aaron Houghton in Chapel Hill, NC.