iContact
Paula Villarreal is an experienced Account Manager currently employed at iContact since November 2021. Prior to this role, Paula served as a Strategic Customer Success Manager and Customer Success Coach - Product Specialist at HomeStars, where responsibilities included device retention, customer escalations, and managing a substantial book of business, achieving a 95% customer retention rate. Paula also held the position of Account Manager at HomeStars, overseeing over 500 accounts with a monthly recurring revenue exceeding $130,000, while actively seeking up-selling opportunities. Earlier experience includes a role as Sales Representative and Training Manager at CanAm RS, where Paula managed a small team and consistently surpassed sales targets. Paula holds a Bachelor’s Degree in Commerce with a focus on Marketing from Humber College and completed certifications in Social Media and Digital Marketing from BrainStation and General Assembly Canada, respectively.
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iContact
iContact is the largest private provider of email marketing and social media marketing software and services to small and mid-sized companies globally. It is based in Morrisville, NC. iContact makes it easy to create, send, and track email newsletters, surveys, autoresponders. iContact's products include iContact, iContact Enterprise, iContactAgency, iContact for Salesforce, iContact Free Edition and Ettend.com. As a B Corporation, iContact utilizes the 4-1s Corporate Social Responsibility Model, donating 1% of employee time to community volunteering, 1% of payroll, 1% of equity, and 1% of product to its local and global community as part of its social mission. iContact works hard to maintain a fun, creative, energetic, challenging, and community-oriented company culture. iContact was founded in 2003 by Ryan Allis and Aaron Houghton in Chapel Hill, NC.