Alan Blair

Alan Blair is a Senior Customer Experience Manager at Ideagen, where responsibilities include scaling customer interactions and streamlining content production. With a robust background in technical content management, Alan has successfully expanded the Ideagen Help self-service website and pioneered the implementation of AI tools for content creation. Prior roles at Ideagen, including Principal Level 3 Support Engineer and Group Support Manager, involved product support ownership, strategic account management, and the introduction of various support frameworks and tools. Alan's prior experience includes managerial positions at Gael Ltd and roles at Disney Store, Inland Revenue, and British Steel. Academic qualifications include a BSc (Hons) in Computing from Glasgow Caledonian University, focusing on Internet Technologies and Systems Analysis.