Jemma Halestrap

Jemma Halestrap is an experienced professional in customer service and business operations, currently serving as a Customer Service Delivery Manager at Ideagen since January 2023, where responsibilities include transitioning the product formerly known as QADEX into Ideagen's framework while maintaining business operations. Prior to this role, Jemma worked at Qadex for over a decade, rising to Senior Manager and overseeing daily operations that encompassed customer service, development, and acquisitions. Earlier career experiences include positions at David Lloyd Leisure, where Jemma advanced from Operations Team Member to Club Support Manager, gaining diverse skills in customer success and support. Jemma holds a BA in Media Studies from De Montfort University.