A S M Arefin Shafi

A S M AREFIN SHAFI is a seasoned technical support professional with extensive experience in IT operations and customer service. Currently serving as a Senior Technical Support Engineer at IdeaScale since July 2018, Arefin excels in addressing customer inquiries and technical issues, coordinating with internal teams for effective solutions, and conducting thorough regression testing. Prior roles include Senior Executive in IT Operations and Project Management at DevoTech, where responsibilities included vendor management and IT asset tracking, and IT Operation Analyst at Accenture, focusing on IT support and asset management. Arefin also has experience in business intelligence and support roles at Banglalink, AFTAB IT LIMITED, and Spectrum Engineering Consortium Ltd. Arefin holds a B.Sc. in Computer Science from the Institute of Science & Tech, Dhaka, Bangladesh.