Senior Director Of Sales - RFID

Company Description

Technology With a Mission

Identiv is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices. Embedded in over 1.5 billion global IoT applications, our advanced IoT solutions seamlessly connect physical objects to digital identities, enhancing global connectivity and driving innovation. Complemented by our powerful bitse.io connecting cloud, we deliver complete, customized experiences that cater to our customers' unique needs. At Identiv IoT, we swiftly respond to client requirements, constantly push the boundaries of IoT technology, and ensure the highest quality in our products.

At Identiv, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes. Join us and be a part of shaping the future of IoT technology.

Identiv Values

Innovation: We lead the way in IoT technology, creating smart, connected solutions that transform everyday objects into intelligent devices.

Connectivity: We bridge the gap between the physical and digital worlds, making connectivity simple and reliable.

Security: We prioritize security in every solution, ensuring data integrity and protection against cyber threats.

Sustainability: We are committed to creating eco-friendly solutions that enhance business operations while reducing environmental impact.

What Sets Us Apart

Holistic IoT Solutions: Our full-circle, in-house IoT solutions include our powerful IoT connecting cloud, BLE, HF, UHF, dual-frequency, and SAMs, making us a one-stop shop for all IoT needs.

Engineering Excellence: We provide engineering excellence from equipment to expertise, ensuring every customer journey is powered with passion and precision.

State-of-the-Art Technology: Our team is dedicated to innovation, ensuring access to the latest in state-of-the-art technology and rapidly evolving to meet your needs.

Social Responsibility: Our mission is to enhance business, personal, and planetary well-being, from patient safety to food safety, enabling a sustainable, smart future.

Job Summary:

As the Senior Director of Sales, you will provide comprehensive mentorship and leadership to our high-performing sales team. You will take the lead in steering our company towards success by strategically managing and guiding our sales efforts for the North American region. Your mentorship and expertise will be instrumental in not only achieving but surpassing our sales targets, all while fostering a cohesive and highly effective sales team. This role requires a deep understanding of Identiv's products and services within the RFID technology and IoT sectors.

Responsibilities:

●        Develop and execute comprehensive strategic account plans for key customers, aligning with Identiv's business goals and product offerings in RFID technology and IoT.

●        Oversee sales forecasting activities and establish performance objectives accordingly.

●        Direct staffing, training, and performance evaluations to foster and regulate sales initiatives.

●        Offer guidance to dealers, distributors, and clients on effective sales and advertising techniques.

●        Prepare regular sales reports reflecting sales volume, potential sales, and areas for potential client base expansion.

●        Update monthly, quarterly, and annual sales forecasts.

●        Organize and oversee the schedules, territories, and performance of sales managers.

●        Identify growth opportunities within strategic accounts and collaborate with cross- functional teams to capitalize on these opportunities.

●        Serve as the primary point of contact and advocate for strategic account customers, addressing their needs and challenges proactively.

●        Define and implement best practices for customer success and account management, ensuring consistent delivery of exceptional service.

●        Cultivate a customer-centric culture within the team and throughout the organization.

●        Establish and nurture strong, long-term relationships with strategic account customers, and suppliers, and manufacturers, gaining an in-depth understanding of their RFID and IoT technology needs.

●        Collaborate with customers to co-create solutions that drive mutual success, positioning Identiv as a strategic partner.

●        Collaborate closely with the sales and marketing teams to identify opportunities for upselling and cross-selling Identiv's RFID technology and IoT solutions to strategic accounts.

●        Continuously monitor customer usage and adoption, identifying opportunities to increase engagement and revenue.

●        Develop and execute customer retention strategies to minimize churn and extend customer lifetime value.

●        Proactively address customer issues and concerns to ensure a consistently high level of satisfaction and loyalty.

●        Utilize data-driven insights to evaluate customer health, track key performance indicators (KPIs), and measure the success of customer success initiatives.

●        Offer qualitative and quantitative market data, updates, and analysis to bolster sales initiatives while also providing regular reports and updates to senior leadership on the status of strategic accounts and customer success efforts.

●        Foster strong collaboration with cross-functional teams, including product development, marketing, sales, and operations, to ensure a unified approach to serving strategic accounts within the RFID technology and IoT sectors.