Akhil Dayal

Akhil Dayal serves as the AVP and Head of Americas - CX & Customer Technical Services at IDEXX since May 2022, leading customer experience and technical service operations for over 400 employees across North America, Canada, and South America. Prior to this role, Akhil held the position of Managing Director for Global Customer Success & Service Management at Verizon Business Group, responsible for a global team of over 100 professionals and managing client relations for more than 3000 enterprise customers. Akhil's extensive experience at Verizon includes positions such as Head of Consumer Operational Technology and Sr. Manager of Engineering & Quality Assurance, where leadership spanned technology transformation and quality assurance for FiOS services. Academic achievements include an MBA and a Master's in Technology Management from Stevens Institute of Technology, along with certifications in project management and a Bachelor's degree in Electrical Engineering from Binghamton University. Akhil is also an Advisory Board Member for the Customer Experience Program at Seton Hall University.