Avinash Punjabi

Vice President Customer Experience & Digital Transformations at IDFC FIRST Bank

Avinash Punjabi is an accomplished professional with extensive experience in customer service and operations management across various sectors, notably in banking and telecommunications. Currently serving as Vice President of Retail Asset Operations & Digital Initiatives at IDFC FIRST Bank since August 2022, Avinash Punjabi excels in enhancing customer experience through innovative strategies and team leadership. Previous roles include Assistant General Manager at Vodafone Idea Limited, where Avinash Punjabi managed nationwide customer service operations, and Manager at Jio, overseeing service request operations. Avinash Punjabi's career also includes significant contributions at Vodafone, Aircel, Reliance Communications, Idea Cellular, and Bharti Airtel, showcasing a strong background in improving operational efficiencies and customer satisfaction. Avinash Punjabi holds a Bachelor's degree in Commerce from Savitribai Phule Pune University.

Location

Mumbai, India

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IDFC FIRST Bank

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IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, two wheeler loans, consumer durable loans, small business loans, forex products, payment solutions and wealth management services.


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Headquarters

Mumbai, India

Employees

5,001-10,000

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