IDFC FIRST Bank
Manav Gupta is an experienced professional with a strong background in collections and customer relationship management. Currently serving as Senior Vice President Collections at IDFC FIRST Bank since September 2020, Manav leads national collections efforts for early delinquency across various retail assets. Previously, as Head of Customer Relationship Management and Presales at Sunteck Realty Ltd, responsibilities included managing customer onboarding, retention, and collections for diverse luxury projects in Mumbai. Manav's extensive experience at Vodafone encompassed roles such as General Manager of Customer Service and Assistant General Manager of Contact Centre Operations, focusing on activation operations and call center management. Early career contributions at GE Money, Globalvantedge, and EXL Service involved dialer strategy, telesales campaigns, and call center operations. Manav holds a B.Com (Hons) degree from Delhi University.
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IDFC FIRST Bank
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IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, two wheeler loans, consumer durable loans, small business loans, forex products, payment solutions and wealth management services.