IDFC FIRST Bank
Vikas Pachauri currently serves as Lead- Journeys at IDFC FIRST Bank, focusing on enhancing customer experience through conversation AI, including chatbots and voice bots. Previously, Vikas held senior positions at Kotak Mahindra Bank, including Vice President, and RBL Bank as Deputy Vice President, while also gaining extensive experience in various roles at Kotak Mahindra Bank over nearly a decade. Vikas has worked on multiple projects related to E Banking, Mobile Banking, and payment systems, demonstrating expertise in coordinating across departments and working with numerous technologies. Early career experience includes a role as a software engineer at Infosys and a summer trainee position at Bharti Teletech Limited. Vikas holds an MBA in Finance & IT from the Indian Institute of Technology, Roorkee, along with degrees in Embedded Programming and Electronics.
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IDFC FIRST Bank
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IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, two wheeler loans, consumer durable loans, small business loans, forex products, payment solutions and wealth management services.