IGT Solutions
Eddie Romero's work experience includes:
- Head Of Operations at IGT Solutions since March 2022.
- Director Of Operations at Sutherland from August 2020 to February 2022.
- Senior Account Manager at Sutherland from September 2018 to August 2020.
- Account Manager at Sutherland from December 2015 to September 2018, responsible for managing operations and a team of 114 CSRs in multiple languages.
- Senior Team Manager at Sutherland from November 2014 to November 2015.
- Team Manager at Sutherland from July 2013 to November 2014.
- Admin at Sutherland from April 2012 to June 2013.
- Team leader at Convergys from February 2011 to November 2011.
- Operations Manager at AXS Americas Inc from 2009 to 2010, managing multiple accounts and teams.
- Operations Supervisor at Quantica BPO from 2007 to 2008.
Eddie Romero attended Fundación Universitaria del Area Andina from 2017 to 2022, where they obtained a Bachelor of Business Administration - BBA degree. Prior to that, they studied Sociology at Universidad del Atlántico from 2002 to 2007. In 2018, they completed a Portuguese course at Instituto Brasil Colombia - IBRACO. Currently, Eddie plans to pursue a degree in Français at Universidad Distrital Francisco José de Caldas starting in 2023.
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IGT Solutions
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IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.