IGT Solutions
Melissa Rumball currently serves as Vice President of Fintech and Banking at IGT Solutions, having joined the company in July 2024. Prior to this role, Melissa held the position of Senior Director of Customer Experience at Happy Money from June 2021 to July 2024, where Melissa implemented scalable processes and successfully integrated a near-shore BPO vendor. Previous experience includes positions such as VP of Sales and Strategy at EverQuote, Director of Analytics at Needham Bank, and Senior Vice President at Santander Bank, where Melissa oversaw customer service operations and fraud prevention initiatives. Melissa's career began at Citizens Bank, where roles included Vice President/Director of Call Center Specialty Groups and Vice President/Branch Manager. Melissa holds a BA/BS degree in Psychology and Finance from Rhode Island College.
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IGT Solutions
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IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.