Marco Antonio Ugalde Diaz

Marco Antonio Ugalde Diaz serves as the Chief Concierge at Iké Asistencia since December 2024, bringing a wealth of experience in travel, customer service, and event management. Previously, Marco held the position of Regional Head of Travel & Customer Service at Fidelity Marketing, where leadership focused on customer satisfaction and loyalty program development across Latin America. Additional roles include Meetings & Events Manager at Viajes El Corte Inglés, where responsibilities included managing client relationships and coordinating event logistics. Marco's career also features positions at American Express, SAT Mexico DMC, and Maritur DMC, specializing in meetings, incentives, and business travel. Marco holds a degree in Tourism, Congresses, and Conventions from Instituto Politécnico Nacional, earned between 2002 and 2006.