Hiring

IT Specialist

Engineering · Topeka, United States

Job description

In this role, you will…

  • Manage IT Help Desk tickets at both sites in a timely manner
  • Report to IT Director in Franklin, TN with dotted line to onsite GM.
  • Respond to customer issues via ticketing system, phone, email and Teams’ chats
  • Coordinate with Managed Service Provider when needed.
  • Employee onboarding & offboarding.
  • Escalate issues to the next tier depending on level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Deploy laptops, tablets, monitors, etc.
      • Windows environment
      • Microsoft 365
      • Microsoft Office Suite
      • AutoDesk Product Support
      • Aruba Network
      • SonicWall Firewalls

We’re excited about you because…

    • 2+ years of experience working in a help desk environment
    • Proficiency with Windows, Microsoft Office Suite & Microsoft 365
    • Excellent oral communication skills
    • Detail oriented in order to keep detailed notes on tickets
    • Ability to diagnose and resolve basic computer technical issues

 

About Us:

IMI Industrial has been providing millwright and fabrication services since 1986 and is known in the industry for our quality workmanship, dedication to safety, and strong client relationships. We’re a team of good people who think critically, work hard, and solve problems in an effort to exceed customer expectations.  

We’re equally committed to creating an excellent employment experience for our team members. We work hard to hire and develop great people and build relationships, and we pride ourselves on our culture of safety and quality. We also aim to ensure that the programs and services we offer our team are among the best in the business. We offer competitive salaries, 401k, and health benefits as well as company holidays and competitive time-off plans.  

Individuals seeking employment at IMI Industrial/Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation. 


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IMI Industrial, LLC

Although IMI Industrial was founded on providing millwright services, we have grown to encompass a full-circle approach to the manufacturing industry. We have a fully-staffed team of certified engineers, metal fabricators, and millwrights, so our company is unique in the sense that we can engineer assemblies, components, or machinery, build and assemble them in our shop, and install them in the the field for the client. IMI is there for you from the idea to the finished product. IMI Industrial was established in 1986 by Tony Stein as Industrial Maintenance, Inc. in Lawrence, Kansas and employed five millwrights. Eventually, the business moved from Lawrence to Perry, Kansas. In 2012, Todd Harrington acquired IMI from Tony, and began to focus on the pet food industry, UPS service work, and sought out more lucrative opportunities to help expand the company to an even larger degree. As a result of the mutually beneficial relationship between IMI and UPS, work with UPS expanded to out-of-state jobs, component manufacturing, and full facility fabrication and installation. ​In 2017, Industrial Maintenance, Inc. made the move from Perry to a larger Topeka, Kansas location. With an ambitious and forward-thinking mindset, and a team of excellent people who work tirelessly every day to do whatever it takes to get the job done, IMI has grown 1900% since 2009 and employs well over 80 people. We will continue to aggressively pursue relationships with potential customers and maintain excellent rapport with our current clients by continuing to produce quality craftsmanship, on-time delivery, and the expansion of our capabilities as not only a millwright and fabrication shop, but an eventual job shop division that will focus on the full fabrication of large and complex components. We cherish the relationship that we have with our clients, vendors, and fellow employees, and are committed to nurturing a workplace that is conducive to achieving the best results possible.


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Employees

51-200

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