Imparta
Ricardo Pinto Fernandes is an experienced professional with a diverse background in business intelligence, consultancy, and hospitality management. Currently serving as a Business Intelligence Developer, Client Success Executive, and Logistics Coordinator at Imparta since July 2021, Ricardo has successfully directed logistics for multinational training initiatives, modeled data for business insights, and championed process improvements for optimal operations. Previous roles include consulting for PA Consulting at Birkbeck University, where Ricardo supported health sector regulatory changes, and managing teams at Great Northern Hotel London and Park Plaza Westminster Bridge, focusing on operational efficiency and staff development. Educational qualifications include a Master of Science in Data Science from City, University of London, a Master of Science in Management Consultancy and Organisational Change from Birkbeck, University of London, and a degree in Hotel Management and Administration from Instituto Politécnico do Porto.
Imparta
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Imparta is a global leader in performance improvement for customer-facing teams, including sales and account management, negotiation, business acumen, customer success, customer experience, and sales management and leadership. The modular Imparta ecosystem includes three elements, developed over 25 years of research and experience with leading global organisations: 1. Agile Sales Methodology. Imparta’s research-based sales methodology equips salespeople at all levels to adapt to each buying situation, and to execute in a highly effective way, balancing Insight, Influence and Trust. 2. Agile Change Process & Deployment. Our agile change process and deployment model deliver the right training, at the right time, at a global scale, in a variety of formats, and in a way that sticks. 3. Sales Technology. Our powerful, modular software includes an advanced LXP (i-Coach®), an assessment engine, and CRM-based application tools enhanced by AI. Whether you need to plug a gap in your existing training, provide self-paced learning, or build an entire Sales, CX or Leadership Academy, get in touch.