Imperial Health Plan of California, Inc.
Noreen Vasquez is an accomplished customer service professional with extensive experience across various industries. Currently serving as the Lead Customer Service Agent and Trainer at Imperial Health Plan of California, Inc. since June 2022, Noreen excels in documenting communications and adhering to HIPAA guidelines while managing customer inquiries. Previous roles include Senior Customer Service Agent at Ted Baker, where responsibilities encompassed managing agents, handling escalations, and liaising with warehouses, as well as positions at Nordstrom as a Beauty Advisor, 24 Seven Talent as an EDI & Customer Service Representative, Johnny Was as an EDI Account Specialist, and Operations Assistant at Sydney Evan Jewelry. Noreen's career reflects a strong commitment to customer service, operational efficiency, and team management.
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Imperial Health Plan of California, Inc.
Imperial Health Plan of California, Inc. is approved by California Department of Managed Health Care to offer full-service Medicare Advantage coverage, including a Medicare Advantage Prescription Drug plan, and a Chronic Condition Special needs plan over numerous counties in California. Through its affiliate, Imperial Insurance Companies, Imperial also offers Medicare Advantage plans in Texas, New Mexico, Utah, and Arizona. The company's mission is to deliver valuable care so that members are healthy in body, mind, and spirit to achieve their inherent potential. The company's vision is to deliver value based care that is clinically effective, sustainable, and achieves exceptional outcome.