Tyler Delane

Tyler Delane has extensive experience in customer support and technical engineering, primarily at Incognito Software Systems since February 2007, where Tyler holds the positions of Manager of Customer Support Services and Senior Support Engineer. In these roles, Tyler provides tier 3 support for broadband provisioning systems and networks, facilitating on-site implementations, upgrades, planning, and account management. Prior to this, from January 2004 to July 2006, Tyler worked at Fusepoint Managed Services as a Jr. Unix Engineer, focusing on the design, implementation, and support of internal infrastructure and customer solutions utilizing Linux, UNIX, and BSD, as well as serving as a NOC Technician.