Independence Blue Cross
Nicole Gold serves as the Vice President of Operations, Customer Experience, and Client Setup at Independence Blue Cross since 2021, overseeing a large operations organization focused on various business segments including Medicare Advantage, which has achieved a 5-star CMS rating for two consecutive years. Prior experiences at Independence Blue Cross include transforming a 600-member Call Center into a key sales asset between 2017 and 2020, and leading initiatives in client setup and process improvement from 2013 to 2016. Nicole has a strong educational background with a Bachelor of Arts in International Relations from American University and a Master of Science in Health Services Administration from The George Washington University School of Medicine and Health Sciences. Additionally, Nicole is involved with Leadership Philadelphia and the KPMG Executive Leadership Institute for Women, reflecting a commitment to professional development and leadership.
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Independence Blue Cross
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Independence Blue Cross is the leading health insurance organization in southeastern Pennsylvania. With our affiliates, we serve nearly 8.5 million people in 25 states and Washington, D.C., including more than 2.5 million in the region.