Thomas Grandison

Thomas Grandison is an experienced customer support supervisor currently working at Independence Pet Group, where management of a 17-member remote contact center and sales team is key to their role. With a strong focus on property and casualty insurance, Thomas oversees daily operations, hiring processes, performance management, and employee development, while ensuring high customer service metrics. Prior experience includes serving as customer support manager at SmartWay Communications, where responsibilities extended to sales, operations, marketing, and customer service. Earlier roles included office manager and tech support at Liberty Digital Satellite, LLC, and community outreach manager at Claymont Community Center, where Thomas developed outreach programs and built relationships with local organizations.