Inetum
Maria Castellvi has extensive experience in service management and project leadership, currently serving as Jefe de Proyecto-Service Delivery Manager at Inetum since July 2019, where responsibilities include leading strategic projects within the Service Desk, focusing on process improvement and user experience optimization. Prior roles include Service Manager positions at SII Concatel and SOSMATIC, as well as Quality Assurance Tester at Apple, where Maria designed and led quality assurance processes for software applications. Maria also held the Regional Service Manager role at ASUS, overseeing training on service policies, and began her career with technical support positions at ID Grup and Apple, specializing in customer support for Macintosh systems.
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Inetum
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Inetum is an agile IT services company that provides digital services and solutions, and a global group that helps companies and institutions to get the most out of digital flow. In a context of perpetual movement, where needs and usages are constantly being reinvented, the Inetum group is committed towards all these players to innovate, continue to adapt, and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectoral organisation, and solutions of industrial quality. Operating in more than 27 countries, the Group has nearly 27,000 employees and in 2021 generated revenues of €2.2 billion.