Infinity CCS Ltd
Nicholas Ray has a vast amount of experience in the IT field, starting from being an IT Support at BPS Teleperformance. Nicholas later worked their way up to becoming a Team Leader and eventually an IT Manager during the company's rebrand to TPUK. Following this, Nicholas joined Teleperformance UK as the Head of IT, where Nicholas was responsible for IT strategy, budgeting, client delivery, and team management. Currently, Nicholas is the VP Product & Support at Infinity Contact Centre Software (ICCS), where Nicholas plays a pivotal role in providing software solutions for various sectors worldwide. Nicholas holds a Bachelor of Science (BSc) in Biology from the University of Birmingham.
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Infinity CCS Ltd
Infinity’s interaction management software lets you build low-code workflows that present frontline staff with everything they need in one window to deliver the right response every time. Our contact centre software solutions optimise efficiencies and outcomes for key organisations in emergency services, BPO and healthcare. Decades of software design and development have positioned Infinity to quickly determine, in consultation with clients, whether a bespoke or modular off-the-shelf solution – or indeed a combination of the two – is the most efficient and cost-effective approach.