Andrea Andreoli

Andrea Andreoli has extensive experience in customer care and project management, spanning over 25 years in various roles across several organizations. Currently serving as the Head of Customer Care Definition, Head of Customer Success, and Enterprise SLA Management at InfoCert since July 2013, Andrea is responsible for customer care process definition, service delivery management, SLA auditing, and KPI measurement for enterprise clients. Prior to this role, positions included Project Manager at KLever, Deltadator, Ethink srl, and as Co-Founder and Business Unit Manager at Synergy Technology Consulting. Andrea also founded Andreoli Rappresentanze Industriali, serving as Sales Manager. Educational qualifications include a BS in IT from Università degli Studi di Milano.