PT. INFOMEDIA NUSANTARA
Kartika Setyawati has a diverse professional background with experience in various roles across multiple organizations. Currently serving as PCS 7 at Otoritas Jasa Keuangan since July 2024, Kartika previously worked as a Social Media Analyst at PT. Pegadaian from October 2020 to June 2024, where a data-driven approach was utilized to assess the effectiveness of social media campaigns. Additionally, Kartika held the position of Quality Control Officer at PT. Pegadaian, focusing on monitoring customer service performance. A brief tenure as the Secretary to the Director at PT. Buana Mitra Bahari, a mining company, occurred in October 2020. Prior experience includes serving as a Secretary at The Intelligence & Security Agency of the Indonesian National Police Headquarter from January 2017 to September 2019, providing support to the Head of Planning Bureau. Kartika holds a Bachelor of Arts degree in International Relations and Affairs from Universitas Islam Negeri Jakarta, completed in 2020.
PT. INFOMEDIA NUSANTARA
Berpengalaman lebih dari 22 tahun mengelola contact center, Infomedia merupakan market leader (by market share) penyedia layanan contact center di Indonesia. Sejalan dengan perkembangan teknologi digital, Infomedia mengembangkan bisnisnya sebagai penyedia solusi Business Process Outsourcing (BPO) dan mengelola berbagai layanan digitalisasi fungsi interaksi pelanggan (CRM) hingga digitalisasi fungsi back office perusahaan (SSO).