Nancy Stevens - Kenter

Nancy Stevens - Kenter is an experienced professional in employee experience and operational management within the banking sector, currently serving as the Employee Experience Lead at ING since March 2013. Nancy has held various titles at ING, including Consultant for Wholesale Banking COO and Global Process Domain Lead for Daily Banking Experience, where focus has been on improving customer experiences and enhancing operational efficiency. Previous roles also include Business Manager for Corporate Clients and (Sr) Account Manager for Wholesale Banking clients. Educational qualifications include a LEAN Blackbelt from UPD, a Master's degree in Politics and International Relations from the University of Amsterdam, and a Bachelor's degree in Journalism from HU University of Applied Sciences Utrecht.