Nilou Ahmadinikoo

Nilou Ahmadinikoo is an experienced professional in customer service and support, currently serving as the Director of Customer Service at Ingenio since September 2014, where responsibilities include leading a 22-person team and successfully improving response times and cost efficiency through strategic partnerships. Throughout a diverse career, Nilou has also held roles such as Lifecycle Marketing Manager and Trust and Safety Analyst at Ingenio, as well as Trust and Safety Specialist at Netflix, gaining expertise in fraud prevention, marketing strategies, and customer satisfaction. Nilou has a solid educational background with a Bachelor of Arts in Psychology from the University of California, Santa Cruz, complemented by studies in Psychology at the University of Sussex.