Inicio AI
Jeff Barnwell is an experienced professional in customer success and project management, currently serving as Customer Success Director at Inicio AI since August 2022. Previously held roles include Director at JEFF BARNWELL LTD, Application Delivery Lead at The West Brom, and Senior Project Manager at La Perla, among others. Jeff possesses a strong background in operational change management and interim leadership positions across various organizations, including Cambridge & Counties Bank and Barclaycard. Seeking the next exciting interim challenge in the field.
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Inicio AI
A specialist Income & Expenditure trained virtual agent delivering improved CX and robust results "The income and expenditure process is a relentless battle that plagues us all. Customers at best are irritated by it, and worst are terrified by it. This critical first step proves a huge barrier to many, keeping them trapped in financial stress. Customer service advisors are reduced to robotic bill processors, drained of enthusiasm and creativity, and spend hours with their customers simply trying to understand their circumstances, rather than being able to help. Companies face an uphill struggle to demonstrate their commitment to regulatory compliance and customer satisfaction. But here's the game-changer: our ground breaking solution puts an end to this nightmare. Our clients can gather an endless stream of income and expenditure data 24/7, resulting in not just satisfied, but genuinely relieved customers."