Customer Success at Innovaccer
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
About the Role
The role of the Regional VP-Customer Success is to be the end-to-end leader for one of the regions for Innovaccer. You will be responsible for setting up strategic direction of how to make customers’ successful, which areas to focus product stand-up on. You will also be end-point responsible for growing Innovaccer’s relationship with customer. You should be a trusted advisor to every customer you manage and be an extended part of their team. Innovaccer believes in realizing value for their customers and it will be important part of the role to constantly find value opportunities and realization of value using Innovaccer products over time.
A Day in the Life
- Executive Relationship: Manage and grow relationships and constant touch-points with senior customer executives for the region
- Team Management: Grow and manage a team of Director Customer Success who, in turn, will manage a certain number of accounts in that region and be responsible for adoption and expansion for those customers.
- Renewal Management: Be responsible for renewals, upsells, and cross-sells for the whole region
- Identifying and Nurturing Growth Opportunities: Responsible for the farming and growth of accounts for the region
- Goal and Requirement Understanding: Understand customer’s business, strategic goals, and requirements to Innovaccer’s product portfolio.
- Value Opportunity Identification and Realization: Identify and communicate opportunities for customers and realize value generated from Innovaccers products and services.
- Change Management: Manage significant changes in requirements as well as customer’s process or skill changes to fully utilize Innovaccer products
What You Need
- Graduate degree/ MBA preferred
- Healthcare work experience of 8 years. Consulting experience from a top tier firm preferred
- People management and portfolio management experience required
- Proven leadership, team-building, organizational and relationship building skills
- Excellent written, verbal communication skills
- Ability to develop and present complex business reviews and executive presentations
- Ability to develop accounts strategically and nurture relationships within the accounts
- Strong analytical ability and problem-solving skill
- Excellent attention to detail and problem-solving ability with demonstrated hands-on work experience in data analytics
Preferred Skills
- Problem Solving expert
- Value-Based Care knowledge
- Healthcare Data experience
- Presentation and documentation skills
- Project oversight / coordination / management
We offer competitive benefits to set you up for success in and outside of work.
Here’s What We Offer
- Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
- Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
- Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
- Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.