Innovative Network Solutions Corp
Joseph (JJ) Gentile is a seasoned IT professional with extensive experience in remote support and help desk operations. Currently serving as Help Desk Team Lead and Remote Support Engineer at Innovative Network Solutions Corp since October 2022, Joseph previously worked as a Remote Support Engineer at Coretelligent, where responsibilities included servicing 700 clients in a high-pressure environment and managing ticket volumes using Autotask and Service Now. Prior roles include Field Technician at Soundshore Technology Group LLC, Helpdesk Technician at The Leukemia & Lymphoma Society, and Helpdesk Analyst at Design Within Reach. Joseph holds a Master's Degree in Internet Technology and a Bachelor's Degree in Information Technology from Pace University, along with experience in student support, technical troubleshooting, and client services.
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Innovative Network Solutions Corp
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Innovative Network Solutions (INSC) is an information technology services company. We provide IT Support, IT Consulting, Managed IT Services, Cyber Security, and Virtual CISO to businesses throughout the Tri-State region of New York, New Jersey, and Connecticut, as well as nationwide. Headquartered in Stamford, just north of New York City, INSC has established a well-earned reputation as a professional and dynamic provider of technology services with a consistent, impressive record of customer satisfaction. INSC engineers, technicians, and specialists average more than 10 years’ experience in vital areas, including IT infrastructure, help desk support, disaster recovery planning and critical response, and backup & restore solutions. INSC maintains specializations in Windows, MS Exchange, Virtualization, Internet Redundancy & Failover, Backup/Restore & Data Replication, and Mobile Workforce. INSC is committed to delivering right-sized solutions — the technology we recommend for you will be designed with your current and future needs in mind, with the intent of always offering affordable solutions. Our mission is “to provide technical reliability, security, and dependability through our IT services, solutions, and exceptional IT products.”