InspiriTec, Inc.
Alanna Marshall is an experienced Service Desk Manager currently at InspiriTec, Inc. since February 2020, with a focus on achieving SLA compliance and fostering customer relationships. Previously, Alanna held similar roles at Getronics from January 2013 to January 2020, and demonstrated expertise in knowledge management and analyst supervision. Alanna started in the industry with XO Communications, serving in various capacities including Process Analyst and Service Delivery positions from May 2003 to December 2011. Alanna’s educational background includes studies at Philadelphia University and a diploma from Reading Senior High School.
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InspiriTec, Inc.
InspiriTec provides award-winning Contact Center and IT Help Desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals. InspiriTec was founded in 2000 by a core management team under the Computer Science program at the University of Pennsylvania. Today, employees perform under an innovative social enterprise model that integrates intelligent technology with inspiring compassion to raise the standards of contact center and IT support for businesses, nonprofits, and government organizations.