Customer Service Representative - French (bilingual)

Job Highlights:

• Competitive salary
• Performance incentives
• Weekends off
• HMO Eligibility after a month of employment
• Mentoring and development programs for career growth opportunities
• Employee engagement activities
• “Family-oriented” culture
• Annual Performance Review

Terms and conditions apply.

The basic salary varies depending on your assessment.

Job Description:

• Manage consumer interactions professionally, efficiently, and with good communication skills.
• Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
• Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP CRM.
• Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
• Effectively present and make recommendations on products, conveying quality, integrity, and a superior understanding and delivery of consumer needs.
• Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts, and accessories to consumers.
• Leverage the voice of the consumer to identify and make recommendations on products, brands, and service improvements.
• Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
• Provide back-up support for other queues and departments as necessary.

Who you are:

• You always strive for better, in your work and for your future.
• Whether face-to-face or on the phone, you can communicate plans and articulate your ideas with colleagues and customers at all levels.
• You understand and empathize with people and can apply your people and problem solving skills to reassuring customers.
• You can manage changing priorities with ease.
• You see challenge as opportunity.
• You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.

Job Requirements:

• Bilingual in written and verbal English and French is required.
• Strong selling and persuasion skills.
• Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs.
• Pro-active problem-solving skills.
• Ability to work well within a team environment.
• Intermediate proficiency with keyboard and Microsoft Office applications.
• Ability to multi-task.
• Amenable to work onsite.

**WHY INTELASSIST?**We grow together. We value your effort. We aim to empower you.