INTELCIA
Iván Rubio Cuevas is a seasoned professional with extensive experience in customer engagement and operational management. Currently serving as a Customer Engagement Executive at INTELCIA since December 2021, Iván is responsible for managing global accounts and ensuring alignment with strategic objectives. Prior to this role, Iván held key positions at Unísono Solutions Group, including Director de Cliente and Director Operaciones UK, where responsibilities included launching Unísono UK. Additional experience includes leadership roles in operations and customer service at E-voluciona Estrategias de Transformación and UNISONO Business Solutions, with a focus on enhancing customer experience across various sectors. Iván's educational background includes an MBA in Business Administration from Escuela Europea de Negocios, alongside M.A. degrees in Spanish and Comparative Literature from Universidad de Oviedo and Stony Brook University, respectively.
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INTELCIA
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INTELCIA is a major player in Customer Service Outsourcing. Present in 8 countries, across 25 sites, they provide a global onshore and offshore service that meets the challenges of globalization and multi-service expertise, covering the entire customer relationship management value chain.