Tad Kozak

Tad Kozak is a seasoned professional with extensive experience in customer care and training strategy, currently serving as a Senior Strategic Technical Advisor and Vice President of Customer Care at Intellum since April 2016. In this role, Tad has been instrumental in scaling support teams and enhancing customer partnership experiences, significantly contributing to global brands' customer retention efforts. Prior to Intellum, Tad held roles at Cricket Wireless where the establishment of a video training team resulted in a 200% increase in employee engagement, and at AT&T Mobility, where leadership in training services helped launch new products and improve sales operations. Tad holds a Bachelor's degree in Education from The University of Georgia.