Zainab Zahrouni

Zainab Zahrouni has extensive experience in customer service and customer success roles. Zainab is currently working at Interact Software as a Senior Onboarding Manager & Projects Specialist. Prior to this, they worked at Navitas as the Head of Customer Success and the Head of Customer Operations. At Navitas, their responsibilities included managing customer success teams, streamlining processes, and creating onboarding journeys for new clients. Before Navitas, Zainab held roles at Mobile Fun, Under Armour, Jigsaw Solutions Limited, STERIS, Alex Reid, Alliance & Leicester, and Holly Social Housing, where they gained experience in operations management, customer service, and support work. Overall, Zainab brings a wealth of experience in managing customer relationships and optimizing processes to drive customer satisfaction.

Zainab Zahrouni graduated with a Higher National Diploma in Business Management from the University of Central England in 2005. Zainab then continued their education at the same university and obtained a Bachelor of Science (BSc) degree with Honors in Management in 2010.

Prior to their university education, there is no specific information available regarding Zainab Zahrouni's academic background.

In terms of additional certifications, Zainab Zahrouni obtained several certifications related to customer success management from SuccessHACKER. Zainab obtained the Certified Customer Success Manager (CCSM) Level 1 certification in May 2021, followed by the Level 2 certification in September 2021. In January 2022, they achieved the Level 3 certification, and in April 2022, they obtained the Level 4 certification. Most recently, in June 2022, Zainab Zahrouni obtained the Level 5 certification in Customer Success Management from SuccessHACKER.