Intercom
Erika B. is an experienced Benefits and People Operations Program Manager at Intercom, where responsibilities include serving as a global benefits liaison and administering global leave of absence programs. Previously, Erika held the position of Benefits and Leaves Program Specialist at Benefit Cosmetics, acting as a subject matter expert on employee benefits, managing escalated employee concerns, and overseeing eligibility for various leaves. Earlier roles also include Human Resources Specialist at Yalla Mediterranean and Daphne's California Greek, and Human Resources Coordinator at Treasure Island Job Corps Center, contributing to HR functions, employee onboarding, and payroll administration. Erika earned a Bachelor of Arts in Psychology and Social Behavior with a minor in Educational Studies from UC Irvine.
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Intercom
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Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.