Junan Pang

Junan Pang currently serves as the VP of Customer Success & Solutions at Intercom and is a Sequoia Capital Builder with Sequoia Capital. Additionally, Junan holds the position of Adjunct Professor at the University of San Francisco, teaching an MBA course focused on Customer Success and SaaS. As the founder of the largest Customer Success meetup globally, SF Customer Success Meetup, Junan has fostered a community of over 4,500 members. Previous experience includes leadership roles at Slack and Catalyst Software, where Junan was instrumental in enhancing Customer Success strategies. Prior to these roles, Junan held several positions at Optimizely, including Director of Customer Success for AMER/APAC and Director of Global Professional Services. Early career experience includes consultancy roles at EY and Accenture. Junan Pang earned a B.S. in Computer and Information Science from The Ohio State University and has a minor in General Business Administration from Qingdao University.