Internal Revenue Service
Karen S Howard is an accomplished professional with extensive experience in digital operations and strategy, currently serving as the Executive Director and Head of the Office of Online Services at the Internal Revenue Service since August 2020. In addition, Karen operates KSHowardllc Notary & Signing Services as a General Notary Public and Loan Signing Agent in Western North Carolina. Previous roles include Vice President of Digital Content Strategy & Operations at LPL Financial and Director of Digital Operations at Renfro Corporation, where significant contributions to digital transformation were made. Karen has also held key positions at The Mast General Store Inc and Tractor Supply Company, focusing on e-commerce growth and operational efficiency, and has a foundational educational background with a BS in Clothing/Textiles/Fashion Merchandising, Management and Marketing from Western Carolina University.
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Internal Revenue Service
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The Internal Revenue Service is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress. The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. In fiscal year 2017, the IRS collected $3.4 trillion and processed more than 245 million returns.