Francisco V.

Francisco V. possesses extensive experience in the IT field, currently serving as the ITSM and IT Service Desk Manager at ISC2 since July 2018. In this role, Francisco has been responsible for maintaining and monitoring Service Desk SLAs, managing VIP incidents, and overseeing high-priority escalations. Prior to ISC2, Francisco worked as an IT Technical Specialist at TwentyEighty from May 2015 to July 2018 and held various roles at AchieveGlobal - Miller Heiman Group - TwentyEighty from April 2009 to May 2015, including Facilities Manager. Francisco began the career as Assistant Manager at Copy Control Management from May 2003 to April 2009. Academically, Francisco earned a Bachelor of Science in Network and Communications Management, specializing in Computer Systems Networking and Telecommunications, from DeVry University between 2010 and 2014.