Intouch Insight
Brooke Kingyens has a diverse work experience in various roles and industries. In their most recent role as Director of Customer Operations and Support at Intouch Insight, they designed and executed implementation processes, established customer-requested product improvement processes, and played a key role in the go-to-market and product strategy. As Manager of Client Services at the same company, Brooke hired and led a team focused on delivering support and implemented knowledge base platforms and customer support workflows. Prior to this, Brooke worked as a Product Manager, where they scoped stories and acceptance criteria, provided product information to the sales team, and developed migration plans for customers. Brooke also has experience as a Customer Success Manager and Team Lead, where they managed Fortune 100 client projects and allocated resources across divisions. Before joining Intouch Insight, Brooke worked as a Sales Engineer at JDSU, where they sold products to service providers, provided consultation, and managed a team of representatives.
Brooke Kingyens attended Carleton University from 2003 to 2008, where they pursued a Bachelor of Engineering degree in Computer Systems Engineering.
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Intouch Insight
Intouch Insight formerly In-Touch Survey Systems Ltd, is a Canada-based company that develops managed mobile software technology and services for private businesses, governments, and regulators. It provides data capture and measurement technologies for business to consumer companies striving to connect with prospects, customers, suppliers,employees, and managers. The Company develops software platforms, including IntouchCapture, IntouchCheck, and Unified Insights that provide for the development of data collection programs, including lead capture at events, mobile checklists, audits, and forms creation, including real-time online reporting. It also uses its technology to enable its own data collection services, including mystery shopping, third-party audit, and customer experience programs. It also offers products, including IntouchAudit, IntouchShop, IntouchAudit, and IntouchSurvey. IntouchCapture is a software application that provides event marketing solutions.