IntouchCX
Michael Dikkema is an experienced IT professional with a strong background in global IT leadership. Currently serving as Senior Vice President of Global IT at IntouchCX, Dikkema has previously held similar positions at 24-7 Intouch, including Vice President and Senior Director roles in IT. Additional experience includes contributions to the Toronto Internet Exchange (TorIX) as part of the admin team and leadership in network, security, and datacenter operations at Northfield IT. Dikkema also worked as a Senior Technical Specialist in the network domain at Postmedia Network, Inc.
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IntouchCX
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We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.