IntouchCX
Vanessa Fajardo is a seasoned professional in the customer service and operations fields, currently serving as a Product Owner at IntouchCX since May 2023. Prior to this role, Vanessa was a Product Owner at Laivly from May 2021 to May 2023. Vanessa's career at 24-7 Intouch spanned a decade, where multiple roles were held including Operations Manager, Service Delivery Leader, and Bilingual Team Leader. Responsibilities included coaching and developing agents, managing social media interactions, ensuring key performance indicators were met, and facilitating team behavior improvements through focus groups and calibration sessions. Educational background includes attendance at École Kelvin High School.
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IntouchCX
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We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.