Intradiem
Dwight Lucas has extensive experience in the technology and consulting sectors, currently serving as a Senior Presales Consultant and Senior Solutions Architect at Intradiem since January 2005, where the focus is on intraday automation for workforce optimization. Prior roles include Director of Product Management at Firstwave Technologies and various consulting and managerial positions at eQuarius, Xerox Connect, and GE Capital, among others. Dwight's educational background includes a Bachelor of Science in Finance from Virginia Tech and an Associate of Arts in General Studies from Ferrum College.
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Intradiem
Reduce operating costs, empower contact center agents, and increase efficiencies with call center workforce management software by Intradiem.