Jordan Jones

Jordan Jones is a Senior QA Automation Engineer at IntraEdge since June 2019. In this role, Jordan excels in Java development and specializes in test automation. Jordan successfully implemented regression testing automation using the BDD methodology and the Selenium framework, significantly reducing regression testing time.

Prior to IntraEdge, Jordan worked at SkyTouch Technology from September 2014 to June 2019 as a Technical Services Manager. In this role, Jordan led a distributed team and supported multiple proprietary products in AWS. Jordan introduced a customer-facing, knowledge-centered support model and implemented Scrum stand-up meetings, follow-up schedules, and metric dashboards, resulting in a significant reduction in case backlog and case resolution time.

Before that, Jordan served as a Business Manager at RJ Investments from March 2013 to September 2014.

Jordan's work experience also includes a significant tenure at Pegasus Solutions from May 2006 to March 2013. In various roles, including Manager/Supervisor/Contractor and Supervisor, Jordan demonstrated a strong commitment to customer success by implementing process improvements and optimizing business operations. Notable achievements include overhauling the knowledge base and updating the external customer notification application using SharePoint and Remedy.

Jordan Jones has a background in education, specifically in computer/information technology administration and management. The relevant education history includes attendance at Brigham Young University - Idaho, although the specific start and end year are not provided. Additionally, Jordan Jones attended Mesa Community College from 2000 to 2002, although no degree or field of study is specified. In terms of certifications, Jordan Jones obtained an AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in February 2019.