Daniel Johnson

Daniel Johnson is an experienced professional in service delivery and operations management, currently serving as the Head of Service Delivery at Intrum since March 2021. In this role, Daniel has directed a sizable department for a Motor Finance company, effectively implementing significant cultural changes following a regulatory audit, while maintaining key performance indicators. Daniel previously managed a customer service team at Intrum and held positions at HomeServe and BSkyB, where leadership roles included Operations Manager and Operational Regional Manager, overseeing large teams and ensuring seamless customer service delivery across various sectors. Educational credentials include a level 6 qualification in Business Leadership and Green Belt certification in Continuous Improvement.