Roberto Martin Fernandez

Roberto Martin Fernandez has extensive experience in workforce management and planning, with current employment at Intrum España as a Gestor Planificacion since August 2018, focusing on data analysis and reporting for staff planning, forecasting, and budgeting. Prior roles include working as a Tecnico Workforce Business Improvement at arvato Iberia Empleo, where Roberto optimized staffing methodologies and long-term resource planning. Experience also encompasses positions at Reparalia, ASITUR ASISTENCIA, Teletech Customer Services, Emergia Contact Center, and TeleTech, where responsibilities involved the real-time supervision of call center activities, call center dimensioning, and management of telephony services. Roberto pursued studies in Administration and Business Management at the Universidad de Castilla-La Mancha.