Sophia Baillie

Sophia Baillie is a Customer Support Representative at Intrum since July 2023, serving as the main contact for customers throughout their vehicle finance agreements and assisting with payment plans and general inquiries in compliance with consumer regulations. Prior to this, Sophia held various roles, including Retail Sales Specialist at ZOE Pricing & Performance, where analysis of sales data led to an 80% success rate in pricing strategies for small businesses. Sophia's previous experience also includes positions as a Retail Sales Analyst at ibyte, a Business Analyst at Idibra Participações SA, and a Business Analyst role at Mutual International. Educational qualifications include a Master of Business Administration in Supply Chain Management from FGV, a Bachelor's degree in International Relations from Universidade Católica de Brasília, and diplomas in Cost Analysis from South London College. Currently, Sophia is pursuing further education at Macquarie University.