Michael Alex Lynch

Michael Alex Lynch is a seasoned professional in technical customer support and software development, currently serving as a Senior Technical Customer Support Engineer II at Invoca since December 2021. In this role, Michael provides coaching and technical assistance to support team members and new hires, focusing on escalated integrations and API-related issues. Prior positions at Invoca included roles as a Technical Customer Support Engineer II and Technical Customer Support Engineer, where responsibilities involved troubleshooting complex technical issues and acting as a liaison between technical services and customer success teams. Michael also has a solid background in software development, having implemented test-driven development at the Turing School of Software & Design. Additional experience includes inside sales and administrative support roles at Staples and Fairfax Realty Inc. Michael holds dual Bachelor of Science degrees in History from Concordia University and Towson University.