Michael F.

Michael F. is an accomplished leader in contact center solutions and operations with extensive experience across various industries. Currently serving as the Director of Contact Center Solutions at Invoca since November 2022, Michael previously held positions such as Program Director at GoHealth, where responsibilities included managing a P&L and leading remote sales teams. With a strong track record of generating revenue and enhancing operational effectiveness, Michael has also directed call center sales at NDM Hospitality and led sales and support operations at Hotelbeds Group. Michael's career includes significant roles at Bank of America, Kaplan, JP Morgan Chase, Target, and Capital One, showcasing expertise in sales management, team leadership, and strategic planning. Michael holds an MBA from Kaplan University and a BS in Business Administration from Virginia Commonwealth University.